We currently only offer shipping within the United Kingdom and the Republic Of Ireland. For other country's please contact us to discuss possible shipping options.

It depends on what kind of product you order as we do stock a large range of KNX products, but some may need to be ordered in for the manufacture. Products which have to be ordered in from the manufacture can take up to 14 working days depending on the product availability from the manufacture.

If all of the items are in stock and ordered before 3pm Monday - Friday they will be shipped on a standard next working day service via DPD, express shipment options are available subject to location.

Please note bulky items such as enclosures may require 2 day shipping if a pallet delivery is required.

Our primary courier is DPD Local, but bulk orders may use an alternative courier.

For good(s) returns the buyer must request an RMA via the online contact us form or emailing support@myknxstore.co.uk stating the order number and the good(s) to return along with the reason for return. A member of the My KNX Store team will then be in touch with an official RMA form to gather all relevant information.

Returned good(s) will not be processed until the official RMA form has been completed. My KNX Store reserves the right to refund all or part of the original invoiced total. For any assistance regarding the RMA process please contact: support@myknxstore.co.uk

Following receipt of the completed RMA form, the buyer will be updated of the subsequent procedures. All applicable refunds shall be
processed in the same form of payment the original order was purchased.

For unwanted goods RMAs, if approved, a refund will be issued within 3-weeks of My KNX Store receiving the returned good(s).

All good(s) returns must be:

• Received in an unboxed, unused and resalable condition including original unmarked packaging and documentation.
• Listed on the RMA paperwork which must be included in the box with the good(s) returned.

Good(s) returned which are not listed on the RMA paperwork will be rejected and returned with an additional re-delivery charge.

Good(s) returned within the 7-day cooling off period:

• By law, buyers located in the European Union have the right to withdraw from the purchase of good(s) within 7-days after the date on which the good(s) were delivered.
• When good(s) returns fall within this cooling off period, and there has been no error by My KNX Store, the good(s) in question will be refunded at the invoiced total.
• Good(s) returned not in a saleable condition will be rejected or incur additional handling charges.
• The cost of delivery or additional services provided will not be refunded.
• My KNX Store reserves the right to recover collection costs if applicable.
• Special / custom made good(s) can only be returned if found to be faulty.
• Non-standard stock lines may incur additional supplier handling charges.

Good(s) returned after the 7-day cooling off period:

•  When good(s) returns fall between 7-30 days after delivery, and there has been no error by My KNX Store, the good(s) in question will be refunded at the invoiced total less a standard 15% restocking charge.
• Good(s) returned not in a saleable condition will be rejected or incur additional handling charges.
• The cost of delivery or additional services provided will not be refunded.
• My KNX Store reserves the right to recover collection costs if applicable.
• Special / custom made good(s) can only be returned if found to be faulty.
• Non-standard stock lines may incur additional supplier handling charges.
• Good(s) returned 30 days after delivery will not be accepted unless authorized by My KNX Store in writing.

Please contact us as the warranty period varies on each product.