The My KNX Store Office is open and here to support you and your business through the third lockdown. Once again, our Operations, Technical and Sales teams will be available via the standard channels. We are committed to supporting our customers through another difficult period and have once again deployed various company policies to achieve this.
Orders:
In stock - Orders comprised of all in stock units placed before 15:00 will be dispatched the same working day. Orders placed after that time will be dispatched the next working day.
Out of stock - Orders including any out-of-stock units will be held until the order can be shipped in full with the longest lead time applicable.
Part shipments - Available upon request. Please contact: knx@myknxstore.co.uk stating the relevant Order number.
Customers receive order and dispatch confirmations via email along with lead time updates when applicable.
Shipments:
Both courier dispatches and in-store collections are currently available. If you have selected an in-store collection on your order you will be contacted directly with the collection procedure we have implemented in keeping with Government guidelines.
Our courier, DPD, has recommenced express pre-10:30 and pre-12:00 deliveries which will once again be available for all online orders (delivery address depending). However, due to increased demand and restrictions on courier services transit times might be extended.
Training:
We are monitoring current restrictions and will keep all trainees informed of any required changes to scheduled course dates. If you have any questions regarding an upcoming course, please contact a member of the team for more information.
If you any questions, please do not hesitate to contact a member of the My KNX Store team.
T: 0191 497 0777
E: knx@myknxstore.co.uk
